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How to Message Your Therapist Using the SimplePractice App | JL Family Services

How to Message Your Therapist on the SimplePractice App

Client portal messaging screen in the SimplePractice app

Step 1: Open the SimplePractice App

To message your therapist, first log into the SimplePractice Client Portal app on your mobile device. Once logged in, tap Messages from the app menu.

Compose new message to therapist in SimplePractice app

Step 2: Start a New Message

Tap New Message to message your therapist directly.

  • Select your assigned clinician.
  • Add a subject line and type your message.
  • Tap Send to deliver your message securely through the app.
Therapist reply notification in SimplePractice app

Step 3: Check for Replies

Your therapist’s responses will appear in the same Messages section of the SimplePractice app. You may also receive a mobile notification when a new message is available.

Important Reminders

  • Use secure messaging for non-urgent communication such as scheduling, questions, or check-ins with your therapist.
  • For urgent concerns or emergencies, please call 911 or contact emergency services.
  • Need help accessing the SimplePractice app? Reach out to our intake or admin team for support.

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