Schedule Your First Appointment
Schedule Your First Appointment: Let’s Tell You How to Get Started
Schedule your first appointment with confidence—this page explains how scheduling works at JL Family Services and the most convenient ways to connect with your therapist so you can find a time that fits your life.
For more information about your portal, visit our internal guide: Secure Messaging Help →
Scheduling Happens Directly With Your Therapist
Your first appointment (and all additional sessions) are scheduled directly with your therapist. This is intentional—because you and your therapist are the best people to find a convenient day and time that works for both of you.
Our therapists genuinely do their best to be flexible and accommodate client needs. At the same time, they also have standing appointments with other clients, which means scheduling can sometimes take a little collaboration to land on the right time. If your first option doesn’t work out, don’t stress—send a couple of alternatives and you’ll get there together.
Ways to Contact Your Therapist to Schedule Your First Appointment
There are a few ways to connect so you can schedule your first appointment quickly and smoothly.
Secure Message (Recommended) to Schedule Your First Appointment
You can reach your therapist directly using the Secure Message option inside your Client Portal. This is the fastest and most private way to coordinate scheduling—especially when you’re trying to align calendars.
Email Your Therapist
Email is another route. You should have your therapist’s email address in your benefits email.
If you have questions about your therapist’s email address (or can’t find it), email intakes@jlfamilyservices.com and we’ll help you.
Texting (Scheduling Only)
Once connected, your therapist may provide a work cell phone so that you can text them directly for scheduling matters only. Not all therapists use text scheduling, but when offered, it can be a quick way to confirm times or adjust appointments.
If You’re Having Trouble Connecting
If you’ve tried reaching out and you’re still not connecting with your therapist, don’t sit with that frustration alone—email intakes@jlfamilyservices.com and our team will help you troubleshoot and get connected.
You can also use our contact option here: Contact Us →
Additional Resources to Help You Get Started
Use the links below for step-by-step instructions for secure messaging and the mobile app.
FAQ: Schedule Your First Appointment
How do I schedule my first appointment?
The fastest way to schedule your first appointment is to message your therapist using Secure Message in your Client Portal. You can also email your therapist using the address from your benefits email. If you need help, contact intakes@jlfamilyservices.com.
Why do I schedule directly with my therapist?
Direct scheduling helps you and your therapist find a convenient day and time. Therapists aim to be flexible, but they also have set sessions for other clients—so collaboration makes scheduling smoother and more personalized.
What if my preferred time isn’t available?
Send a couple of alternative days/times. Scheduling can take a little collaboration, and your therapist will work with you to find the best fit.
Can I text my therapist for scheduling?
Some therapists may provide a work cell phone after you’re connected. If offered, texting is for scheduling matters only. Secure Message is the recommended first option.
What if I can’t reach my therapist?
Email intakes@jlfamilyservices.com and our team will help you get connected.
Ready to Schedule Your First Appointment?
To schedule your first appointment, choose what’s easiest: message your therapist through the Client Portal, email them using the address from your benefits email, or reach out to intakes@jlfamilyservices.com if you need help getting connected.